Return & Refund Policy – D-kart

At D-kart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return or refund under the following terms and conditions.

1. Return Eligibility

Customers can request a return within 7 days of receiving the product.
Returns are accepted only if:
The product is damaged or defective The wrong item was delivered The product does not match the description or order

2. Non-Returnable Items

The following items are not eligible for return:
Used or damaged products caused by the customer Products without original packaging or tags Clearance, discount, or sale items Personal care or hygiene products

3. Refund Policy

Once the returned item is received and inspected, the refund will be processed within 7–10 business days. Refunds will be sent through the Wallet.

4. Return Process

To request a return:
Open the D-kart app Go to “My Orders” Select the order Click on “Return Request” Our support team will review and contact you

5. Shipping Charges

If the return is due to our mistake (wrong/damaged product), D-kart will cover the return shipping cost. For other reasons, the customer may need to pay the shipping charge.

6. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:
Email: d.kart.e.commers@gmail.com
Phone: +91 8293255304
Thank you for shopping with D-kart.